Evaluation
How does the evaluation work and how much does it cost?
Each evaluation session is $20 per dog. We want your furry friend to have the best time possible at our facility and that means making sure they fit in with the rest of the group.
Our evaluation will take around 1 hour and we will assess how your dog interacts with other dogs in a cage-free environment. We’ll observe their social behavior, play style, and ability to engage positively with peers.
Additionally, we evaluate their comfort level with handlers to ensure they respond well to guidance and care.
We will also let them spend some time in a kennel independently to see if they are able to settle comfortably without too much stress. This is because we usually utilise kennels to let the dogs eat and rest in.
This comprehensive approach helps us create a safe and enjoyable experience for all dogs.
How long will the evaluation take and do i need to be present?
The evaluation will take about 3 hours. You do not need to be present for the evaluation as we wish to assess your dog’s behaviour and temperament in new environments with new handlers. We will drop you a call or text when we are done.
What should I bring for my dog’s evaluation?
You should bring along your dog’s:
- Vaccination card
- Leash
- Collar/Harness
- Favourite treats
- Comfort items (E.g: Favourite toys)
Daycare
Why should I send my dog to daycare?
Daycare has many benefits for your dog! Some of them include:
- Socialisation: Helping your puppies navigate the world and learn to interact with other dogs and humans alike is important for them to build confidence
- Exercise: Regular exercise keeps your dogs healthy and also helps to reduce boredom, which is beneficial to both their physical and mental health
- Mental stimulation: The enrichment activities that we curate for your pups at daycare ensures that they are fulfilled and that their minds stay sharp
- Routine and Structure: Dogs thrive on routine and having a regular schedule and structure ensures that they feel more secure and less stressed
What should I bring for my dog’s daycare?
You should bring your dog’s:
- Leash
- Collar/Harness
- Favourite treats
- Meals (If any)
- Comfort items (E.g: Favourite toys)
What are the operating hours for your daycare?
The check-in time for daycare will be from 8 - 8.30 am in the morning. The check-out time will be by 7pm. There will be a 30 minute grace period for late check-outs. Beyond that, there will be a late check-out fee of $10 per hour. If you pick up your dog past 9.30 pm, you will be charged the boarding fee according to your dog’s weight.
Do you have transport available?
Yes, we have transport available should you require it and transport fees will be charged based on distance. You can DM or message us to enquire about transport and we can arrange it for you on a first-come-first-serve basis.
Do you separate dogs by size or temperament during playtime?
Yes! Your dog’s safety and well-being is our utmost priority. After your dog joins our daycare or boarding, they will be put in the same playgroup with other dogs their size. Each dog that comes will also have their temperament evaluated and we will put your dog in the most suitable playgroup for them.
Can I reschedule my dog’s daycare session?
In the event you wish to make changes to your booking, You can request to reschedule your reservation at least 3 days before the original booking date without incurring any additional fees.
Rescheduling requests made less than 3 days before the scheduled reservation will be subject to availability and may incur a rescheduling fee of $50.
What is your cancellation policy for daycare?
In the event you wish to cancel your booking, you are required to provide an advanced notice for any cancellations of daycare services.
For latest cancellation/rescheduling policies, please reach out to us to find out more.
Transport
What is the pick-up/drop-off time for transport?
For transportation, please reach out to us for more information.
How far in advance should I schedule transport?
Transport is available on a first-come-first-serve basis, hence we would recommend for you to schedule your transport with us as early as possible.
Boarding
What should I bring for my dog’s boarding?
You should bring your dog’s:
- Leash
- Collar/Harness
- Favourite treats
- Meals
- Supplements (If any)
- Medication (If any)
- Comfort items (E.g: Favourite toys, a T-shirt with your smell, their bed (optional))
How should I prepare my dog’s meals for boarding?
A: To make it easier for our handlers and staff, it would be advisable to pre-portion your dog’s food for each meal. However, if that is not possible, or if you have special feeding instructions, please let us know and we will be happy to accommodate!
Can I pack frozen/raw food for my dog?
Yes. We have a freezer in our space to accommodate frozen food items and meals.
Do you have CCTV cameras for the dogs?
Our space is equipped with multiple CCTV cameras overlooking each kennel. However, only our staff will have access to it to protect their privacy. But rest assured that your dogs will be safe and supervised at all times.
Will there be supervision for my dog 24/7?
Yes! We have handlers and staff in the space 24 hours every day of the week. This is including overnight supervision, so you can have peace of mind that your dogs will be well taken care of round-the-clock.
Will there be air-con for my dog 24/7?
Yes. The air-condition is on 24 hours every day of the week.
How can I help my dog get prepared for boarding?
For further information with regards to boarding, please reach out to us to find out more information.
Can I reschedule my dog’s boarding session?
For latest rescheduling/cancellation policies, please reach out to us to find out more.
What is your cancellation policy for boarding?
In the event you wish to cancel your booking, you are required to provide an advanced notice for any cancellations of boarding services. The cancellation fee will be as follows:
For latest rescheduling/cancellation policies, please reach out to us to find out more.
Do you have any surcharge for the festive/peak seasons?
For information on surcharges for festive/peak seasons, please reach out to us to find out more.
General
Can my dog for for daycare/boarding if they are on heat?
For the safety and well-being of all our furry guests, we kindly advise that dogs in heat refrain from joining our daycare activities. In the event that a dog comes into heat during their boarding stay, they will not participate in group play sessions to maintain a secure environment for all. Instead, they will go for individual walks and engage in individual activities or 1-to-1 engagement with our handlers.
Additionally, dogs in heat must wear diapers at all times to ensure a hygienic and comfortable experience for them and their fellow canine companions.
What if my dog is not potty-trained?
If your dog is still working on their potty training, we've got it covered! Our facility is equipped with pee pads for indoor potty needs, and we make sure to take them out regularly for outdoor bathroom breaks. To prevent marking and accidents indoors, we also provide diapers for your dog to wear. If you have any specific preferences or instructions, feel free to share, and we'll make sure your dog feels right at home.